Welcome to our Zonka Feedback Review. In this guide, we will explore how Zonka Feedback can help your business collect and analyze customer feedback to improve satisfaction and reduce churn.
What is Zonka Feedback?
Zonka Feedback is a powerful multichannel survey and feedback platform. It helps businesses gather, measure, and understand customer satisfaction. This platform supports various feedback channels, including tablets, smartphones, emails, SMS, and websites.
Key Features of Zonka Feedback
- Customizable Surveys: Create engaging surveys that match your branding with colors, background images, logos, and more.
- Multichannel Distribution: Collect feedback via touchscreen devices, QR codes, emails, SMS, and embedded surveys on your website.
- Real-time Reporting: Get a breakdown of all responses, scores, and comments with intuitive AI-driven reporting.
- Collaborative Platform: Share results with your team, assign tasks, and add notes to specific submissions.
- Multilingual Support: Create surveys in multiple languages to capture a broader range of responses.
- Survey Logic: Use logic options to create intuitive surveys that adapt based on user responses.
How Zonka Feedback Works
With Zonka Feedback, you’re supercharging the way you collect feedback from customers and employees. You can create engaging surveys that can be fully customized to match your branding. Get feedback on the spot with multichannel survey distribution.
Creating Custom Surveys
Zonka Feedback lets you create beautiful interactive surveys and feedback forms for your business. Customize your survey themes to match your business’s branding with colors, background images, logos, and more! You can choose from over 40 survey questions, including comment boxes, Likert scales, and rating scales to find out what your customers really think. (“10/10, but want to see more of the owner’s dog.”)
Multilingual Surveys And Survey Logic
The multilingual surveys and survey logic options let you create intuitive surveys to capture even more responses. This feature ensures that your surveys are accessible to a diverse audience, increasing the chances of getting valuable feedback.
Reaching Your Customers
Reaching your customer at the right point in the sales funnel is key in getting great feedback and creating a better user experience. Zonka Feedback’s multichannel platform makes it easy, with on-premise feedback options, email, SMS, embedded surveys, and more.
On-premise Feedback Options
You can collect feedback on-site with touchscreen devices or even print QR codes on receipts and packaging to streamline the survey experience. This makes it convenient for customers to provide feedback at the moment they interact with your product or service.
Digital Feedback Channels
In addition to on-premise options, Zonka Feedback supports digital feedback channels like email and SMS. This ensures that you can reach your customers no matter where they are, making it easier to gather valuable insights.
Managing Survey Responses
Sifting through a bunch of survey responses can feel like trying to find the one Wonka bar with a Golden Ticket. Zonka Feedback gives you a collaborative, real-time response inbox for all your surveys to make feedback way more manageable.
Filtering And Tagging Responses
Filter your survey responses, tag specific submissions, add notes, and assign tasks to your team. This helps in organizing the feedback and ensures that important responses get the attention they deserve.
Real-time, Ai-driven Reporting
With real-time, intuitive AI-driven reporting, you can get a breakdown of all your responses, scores, and comments to monitor how trends change over time. This feature helps you stay on top of customer sentiments and make informed decisions.
Benefits of Using Zonka Feedback
- Improved Customer Satisfaction: By collecting feedback from multiple channels, you can better understand your customers’ needs and improve their experience.
- Reduced Churn: Identifying and addressing issues promptly helps reduce customer churn.
- Data-Driven Decisions: Real-time reporting and insights support informed decision-making.
- Enhanced Brand Image: Customizable surveys help maintain your brand’s identity and engage customers effectively.
Why Choose Zonka Feedback?
Choosing Zonka Feedback means choosing a platform that understands the importance of customer feedback. Here are some reasons why Zonka Feedback stands out:
- User-Friendly: The platform is easy to use, even for those who are not tech-savvy.
- Comprehensive Features: From customizable surveys to AI-driven reporting, Zonka Feedback offers a complete solution.
- Real-time Insights: Get instant insights into customer feedback to make timely decisions.
- Multichannel Support: Reach your customers through their preferred channels.
- Collaborative Platform: Work together with your team to address customer feedback effectively.
Customers Review
1. Sankara Eye Hospital
“This app helps us see how our patients feel right away. We want all patients to leave happy.” — Kanagaraj S., Sankara Eye Hospital
Sankara Eye Hospital uses Zonka Feedback to get quick feedback. This helps them fix any problems right away. They want to make sure all patients have a good experience.
2. Healthcity Cayman Islands
“We switched from paper feedback to the Zonka app. Now, everything is digital and easy. The alerts help us collect feedback better.” — Vinit R., Healthcity Cayman Islands
Healthcity Cayman Islands changed from paper surveys to Zonka Feedback. This change makes collecting and analyzing feedback much better. The alerts keep them updated on any issues. This helps them improve patient care all the time.
Pros According to Reviewers
- Custom Surveys with Logic: Zonka Feedback lets users make custom surveys. Users can direct questions based on answers. This is helpful, especially with ready-made templates.
- Works with Other Tools: Many users like Zonka Feedback work with tools like HubSpot and Salesforce. This helps businesses send surveys and collect answers easily.
- Easy Survey Builder: Zonka Feedback has a nice survey builder. It has fun templates that are easy to use. Users can make great surveys quickly.
- Helpful Support Team: Zonka Feedback’s support team is friendly and fast. They help users solve problems and answer questions. This makes using the software easier.
- Great Reporting: Users love detailed reports. With a few clicks, they can see important information. This helps teams make better choices.
Cons According to Reviewers
- Hard to Use at First: Some users find Zonka Feedback tricky to use. It can be confusing for new users who don’t know feedback software.
- No Undo Button: Users wish there was an “undo” option. Mistakes can happen, and losing work is frustrating.
- Limited Design Choices: Some users want more design options. They would like to change colors and fonts more easily.
- Needs Better Analytics: Some users feel the data tools could be better. They want more advanced features for their needs.
- Integration Issues: A few users have problems with integrations, especially with HubSpot. The setup instructions can be unclear.
What are the benefits of it?
- Customer-Focused Businesses
- Retail Stores and E-commerce: They ask customers about shopping online and in stores.
- Restaurants & Hospitality: They check if customers are happy with their food and service.
- Healthcare Providers: They want to know how patients feel about their care.
- B2B and B2C Companies
- SaaS & Technology Companies: They ask users for feedback on their products.
- Service Providers: They check how happy customers are after getting help.
- HR and Employee Experience Teams
- HR Departments: They gather employee feedback and check job satisfaction.
- Internal Teams: They measure how well teams work together.
- Customer Support Teams
- Call Centers and Support Desks: They want to know how well agents help customers.
- Helpdesk Platforms: They gather feedback on solving customer problems.
- Product Development Teams
- Product Managers: They collect feedback about product features and usability.
- Market Research Teams: They ask questions to understand what customers need.
- Educational Institutions
- Schools and Universities: They check how students and teachers feel about learning.
- Healthcare and Patient Care
- Hospitals and Clinics: They gather feedback from patients about their care.
- Dental and Specialty Clinics: They improve services based on patient feedback.
- Event Organizers
- Event Planners: They ask attendees how they liked the event.
- Multi-location and Franchise Businesses
- Franchises: They collect feedback from many locations to keep quality high.
- Restaurants, and Retail Chains: They check customer feedback across different branches.
- Government and Public Services
- Public Service Organizations: They ask citizens how happy they are with services.
Final Thoughts
Zonka Feedback is great for businesses that want to improve customer experience. It helps gather and act on feedback. However, some users may need a simpler design or more customization options.
Frequently Asked Questions
What Is Zonka’s Feedback?
It is a multichannel survey and feedback platform for collecting and analyzing customer feedback.
How Does Zonka Feedback Work?
It allows businesses to design surveys, distribute them across channels, and analyze responses in real time.
What Are The Key Features Of Zonka Feedback?
Key features include customizable surveys, trend analysis, response alerts, and customer satisfaction tracking.
Can I Customize Surveys In Zonka Feedback?
Yes, you can fully customize surveys to match your branding, including colors, logos, and background images.
What Types Of Questions Can I Include?
You can include over 40 types of questions, such as comment boxes, Likert scales, and rating scales.
Does Zonka Feedback Support Multilingual Surveys?
Yes, Zonka Feedback supports multilingual surveys to capture diverse customer responses.
What Channels Can I Use For Feedback Collection?
Feedback can be collected via tablets, smartphones, emails, SMS, websites, and on-premise options.
Does Zonka Feedback Integrate With Other Tools?
It integrates with various CRM and marketing tools for seamless data management.
How Does Zonka Feedback Help In Customer Satisfaction?
It provides real-time insights and analytics to understand customer needs and improve services.
Is Zonka Feedback Suitable For All Business Sizes?
Yes, it is designed for businesses of all sizes across different industries.
Conclusion
In conclusion, Zonka Feedback is a robust platform that helps businesses collect, analyze, and act on customer feedback. Its comprehensive features and user-friendly interface make it a valuable tool for improving customer satisfaction and reducing churn.
We hope this Zonka Feedback Review has given you the insights you need to make an informed decision. For more information, visit the official Zonka Feedback page.
